The iris GmbH offer an identical replacement device within 10 days upon receipt of or notification about the defective unit. Optionally, your order can be sent in advance so we can organize the dispatch of the replacement device in good time to minimize your downtime.
Optionally, your own device can be sent for repair. An average time of four (4) weeks upon receipt of your order and your device is required for such a repair. Specific order is required for such repair.
We will charge flat rates for the exchange or repair of a defective device outside the warranty period. Please refer to the enclosed price list for the repair rates.
Please refer to the order letter for the warranty granted for the replacements or repaired devices.
Please note that, for handling of your order (even for advance delivery of a replacement device), an order number from your company is required. Without such an order number we cannot process your request. Please let us know the delivery address and a contact person. For an advance delivery we need to know the designation and number of your device. For an exchange of an analyzer, please let us know the present configuration so that we can send your replacement device with the correct settings required for your vehicle. You can simply use the prepared order letter for commissioning the repair or the exchange. Please insert the filled-in form with the defective device or send it in advance to FAX (+49 30 53 073 831).
If no technical defect is detected on a device returned during the warranty period, we will invoice a flat fee of 65 € per device for the check. We will establish a repair report upon request at a flat rate of 65 €.
If the defective device turns out to be a total loss and cannot be repaired (e.g., due to water damage), our service department will contact you to agree upon the further way of action.